> For the complete documentation index, see [llms.txt](https://help.genesis.autify.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.genesis.autify.com/support/contact.md).

# Support contact methods

Autify Genesis customer support offers different contact channels depending on contract status. Use the channel that matches the situation.

## Existing customers

The contact channel differs based on the engagement status.

### During implementation consulting

Contact the implementation consulting representative directly.

### After implementation consulting

Click the **Help & support** button in the lower left corner of the screen to start a chat and submit your inquiry.

## Prospective customers

If you are interested in Autify Genesis, contact us through the [Inquiry form](https://autify.jp/contact) on the Autify website.