Inquiries that may be difficult to support
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Some inquiries are difficult to support due to the characteristics of the product or of customer support itself. The following are representative cases.
Due to the nature of generative AI (large language models), outputs depend on the input information and the AI model used. As a result, outputs may not match expectations, and reproducibility can be difficult to achieve.
Because of these characteristics, the scope of support is limited for inquiries about generated results or the internal workings of the AI models in use, such as output accuracy or tendencies.
The following questions in advanced usage or consulting domains are outside the scope of support.
Creating, tuning, or reviewing prompts or workflows on a customer's behalf to produce specific results
Assistance with model selection based on customer use cases, or comparative evaluation of multiple models
Investigation or assistance that takes the contents of customer-specific specifications, source code, or test data connected to Autify Genesis as the working premise
When an incident occurs in Autify Genesis, Autify aims to share information promptly and support problem resolution.
The cause of an incident may include information that cannot be disclosed due to security constraints or the constraints of external services in use, so detailed information may not be available.
When customer support cannot address an inquiry, Autify Pro Service on the Autify website may be able to provide support.
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